Troubleshooting Tips
let’s see, what do we have here…
some streamyx troubleshooting tips eh? hmmm.
* dials 100 and chooses internet services *
“hello, i’m ah calling regarding a modem problem. you see ah, today i come back from work hor, my modem de dsl light keep blinking wor. i did some googling and ended up at tm website lor.”
representative: okay… please go on.
“after following the instructions on tm website on how to troubleshoot blinking dsl modem light hor, my modem light suddenly missing. gone. no more. i tried repeating the tips but i’m still utterly lost, so could you please guide me?”
representative: did you settle your outstanding tm bill?
“yes, i did. but that is not the problem leh. problem is, my modem suddenly no light.”
representative: have you tried rebooting your modem?
“abor, that was the first thing i did.”
representative: did you try unplugging the power outlet first?
“yep, then after that i turn back on lo.”
representative: please explain what do you mean by modem light completely gone?
“erm, at first the light was annoyingly blinking on my modem, but after following the instructions on the website hor, there was no light at all. like modem totally die, you know?”
representative: did you turn on your modem after following those instructions?
“yesh, i did. i even checked all the cables plugged to the modem. all plugged nicely wor.”
representative: it could be your modem’s power adapter issue. have you tried plugging it into another power outlet?
“i tried that. it worked at first, but then leh, my dsl light still blinking so i repeat the troubleshooting steps again and… no light jor.”
representative: how is it possible to have the dsl lights on again, and then the next moment completely gone?
“i dunno. you are the service assistance leh. if i know i won’t call you dy.”
representative: let me guess. did you plug the adapter back into the power outlet after you follow the troubleshooting steps?
“must meh? your website no say must also. haiya, state properly ma. people like me, where got know all this one?”
representative: …
* note: this post was intended only as a joke, and has no relation whatsoever with any tm service assistance.
April 14th, 2009 at 1:38 AM
Actually. i knew bout it. Coz my bro study IT ma. Also, there’s another way u can try when ur streamyx is connect but cant go online. My bro said we can try plugging out d cable from modem, den lift up d receiver untill u can hear d enganged tone, den only plug in d cable and reconnect. this will reset d line or something.
April 14th, 2009 at 6:48 PM
gosh. this is bad, man. even have steps for you to take…as if they’re expecting a malfunctioning modem all the time! anyway, these guys are idiots. beh tahan lousy connections.
April 15th, 2009 at 12:04 AM
dun understand at all???!